Outbound SMS data reports Archives - Horizon Contact Admin Help

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Administrator Knowledge Base
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Privileges summary
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Staff Management

Status data report
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Flow Editor

Introduction to the Flow Editor
Flow Management
Standard Node Types
Call Flow Templates

Webchat Management

Webchat overview
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Managing chat services
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Importing or exporting a chat flow
Webchat data reports
Classifying a webchat
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Webchat flow templates

Email Management

Email overview
Classifying an email
Email data reports
Settings required for adhoc outbound email
Supporting a shared email address
Email Servers
Email Flows
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SMS Management

Configuring automated SMS
SMS overview
Configuring SMS Templates
Configuring SMS From Addresses
Create an SMS queue
Managing SMS queues
Outbound SMS data reports

Safe-Pay Management

How Safe-Pay works
Merchant Configuration
The cardholder’s view
PSP Configuration
Configuring Safe-Pay
PSP – Link Delivery
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PSP – Digital Wallets for Stripe PSP Configuration
Configure Payment Queues
Editing or deleting a payment queue
Safe-Pay data reports

Agent Assets Management

Managing email attachments
Configuring text blocks
Managing text blocks
Agent scripts overview
Configuring agent script sections
Configuring agent scripts

Data Management

Reports Management
Report Types
Wallboards
Classifications
- Classifications Overview
- Managing classifications

Customer-related tasks

CRM overview
Customer-Related Tasks Summary
Creating a new contact record
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Exporting customer details
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Assigning tags to a customer record
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CRM Integration

Contact CRM Integration Developer Guide
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Microsoft Dynamics Integration
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System Management

System Management Summary
Channel blending
Changing the blending formula of channels
Changing channel capabilities
Changing the importance weighting of a channel queue
Configuring system channels
Diagnostics data reports
Managing reporting destinations
Configuring email editor options
Configuring an SFTP destination
Configuring system assets
Configuring what agents can view on their web portal
Configuring agents’ unavailability
Managing system themes
Managing media files
Displaying the online help
Microsoft Edge Integration

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Outbound SMS data reports

Outbound SMS data reports

Outbound SMS agent report
Outbound SMS template report
Outbound-SMS recipient report

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