Under Aggregations in the Report Tool, you can specify the grouping for which statistics are collected and combined in the report. One of:
- By Call Classification
Configurables in the Report Tool:
- Minimum call length (seconds) – Only statistics for calls that lasted at least this number of seconds are included in the report
Filters in the Report Tool:
- Service numbers
- Queue.
The following statistics are available.
| Statistic | Description |
|---|---|
| <call classification> | The total number of calls that received this classification. |
| Unclassified | The total number of calls that were not classified. |
Related topic: Call-data statistics