Company administrators can define system assets such as the file types that agents can upload as email attachments.
You can define:
- The file types that can be uploaded by agents as email attachments, as defined by their extension, for example, txt. By default, pdf and doc files are allowed to be uploaded as email attachments.
Configure system assets: #
Step 1:
Click System > Assets Configuration on the menu bar. A list of the system assets is displayed.
Step 2:
To add a new file type:
- Click Add.
- Enter the new file extension, for example, txt. By default, pdf and doc files are allowed to be uploaded as email attachments.
- To allow the file type, move the slide for the file extension to the right:
Multiple file types can be allowed.
- Click Save Changes.
Step 3:
To disallow a file type, move the slide for the appropriate file extension to the left:
and click Save Changes.
Step 4:
To delete a file type, for the appropriate file extension click:
