Managing play books

Several announcements and music pieces can be organised in a playbook. Company administrators have the ability to create a playbook of audio files, defining whether they should play sequentially and/or loop at designated points. Additionally, administrators can specify interruptibility, such as allowing interruption by a keypress or when a call is answered.

Administrators can easily reconfigure an existing playbook, delete it from the system, or copy an existing playbook. Copying is particularly useful when they want to create a playbook similar to an existing one but with slight modifications.

Add a play book #

1. In the menu bar click Call Handling > Play books to see a list of play books
2. Click add and the new play book page will be displayed
3. Enter a mandatory Name (up to 100 characters)
   • The name must be unique within your company.
4. Enter a brief description (up to 250 characters) if required
5. Tick Interruptible by telephone keypresses to specify that the playbook may be interrupted by someone pressing a key on their device. Otherwise, leave it unticked.
6. Click Add File
7. Select the audio file to be played from the dropdown
   • You can also specify whether this file can be interrupted by ticking or unticking the Interruptible checkbox
   • Listen to the selected file by clicking the play button
8. Add more audio files to the playbook in the same way
   • To change the order in which audio files are played, use the arrow keys to move files up or down the list
9. Click Add
10. The playbook will be uploaded

Note: You cannot add an empty playbook.

Copy a play book #

Copying a play book allows administrators to create a playbook similar to an existing one but with slight modifications.

1. In the menu bar click Call Handling > Play books to see a list of play books
2. Select the relevant play book
3. Click Copy
4. Enter a name of the copy (up to 100 characters)
5. Click Ok
6. The play book will be copied

Delete a play book #

1. In the menu bar click Call Handling > Play books to see a list of play books
2. Select the relevant play book
3. Click Delete
4. Click Yes to confirm
5. The play book will be deleted

Note: Play books can be used to configure announcements or audio for queues. To learn more refer to Adding Queue Audio.

Definitions #

• Name: The name of the play book.
• Description: A brief description of the play book.
• Interruptible by telephone keypresses: Indicates whether or not the entire play book may be interrupted by someone pressing a key on their telephone.
• Audio Files: A list of the audio files in the play book and the order in which they are played. Whether or not each audio file is interruptible is also displayed.