CareConnect is a standalone Windows app that works with popular healthcare CRMs, EMIS and SystmOne, and uses Horizon Contact to facilitate tasks such as calling a patient or seeing who is calling. Historically, the app has been a supporting interface requiring agents to move between both systems to manage key features and activities.
CareConnect 2.0 #
CareConnect has been revamped and modernised with more Horizon Contact functionality now surfaced within CareConnect. By reducing the need to switch between systems, the new experience aims to support faster, clearer, and more efficient ways of working.
The following areas are being introduced or enhanced as part of the revamp:
- A more modern and intuitive user interface
- Ability to view upcoming patient appointments when actively viewing a patient record
- Access to more patient information through custom fields
- Call handling directly within CareConnect
- Flexible call device selection
- Improved visibility of call history
We’ve produced the following training to demonstrate the new functionality and help early access customers get started with CareConnect 2.0!
- Overview of the enhancements and new features for CareConnect 2.0 (Training for all users)
- Download CareConnect 2.0 (Administrator Training)
- Logging into CareConnect 2.0 (Agent Training)