This call flow is again suited for a small organisation, presumably with a small number of departments which may require their own call queues. This call flow includes an added DTMF menu which will allow callers to select menu items and join their respected queues. Once again, as there are a limited amount of queues, the organisation should ensure they have the capacity to manage this expected quantity of calls.
Nodes Used:
DTMF Menu Node
Inbound Call Node
Join Queue Node
Connected to Agent Node
End Call Node
Note: The purpose of each template is a starting point, settings and parameters must be configured in your own Contact initial setup. We also highly recommend adjusting each call flow to better suit your organisation’s structure and needs.