You can refine the data statistics to be included in the report by selecting the following specific items:
- Columns
Under Aggregations in the Report Tool, you can specify the grouping for which statistics are collected and combined in the report. One of:
- By Email
Configurables in the Report Tool: None.
Filters in the Report Tool:
- Email Template
- Sending Email
- Agent
For each recipient email, the following statistics are available.
Statistic | Description |
---|---|
Template | The template used for the email. |
Sending email | The email address from which the email message was sent. |
Agent username | The name of the agent who sent the email. |
Flow name | The name of the routing flow from which the email was sent. |
Flow type | The type of routing flow from which the email message was sent. |
Flow node name | The name of the node that triggered the email to be sent. |
Date sent | The date on which the email was sent, in the format dd/mm/yyyy. |
Time sent | The time when the email was sent, in the format hh:mm:ss. |
Email subject | The subject of the email truncated to 150 characters and ending with “…”. |
Message ID | The Universally Unique IDentifier (UUID) of the email. |