The Activity Audit report allows administrators to view changes made within Contact. This information can then be used to diagnose issues or triage with others.
You can find the Activity Audit Report within the Diagnostic Reports –
You can refine the data statistics to be included in the report by selecting the following specific items:
- Columns
This report allows you to identify when configuration changes were made by a company and by whom. Only changes made by users acting at the company level are reported. Actions such as logging on/off or failed configuration attempts and sensitive data such as password changes are not included in the report.
Under Aggregations in the Report Tool you can specify the grouping for which statistics are collected and combined in the report. One of:
- By Activity
Configurables in the Report Tool: None.
Filters in the Report Tool:
- Username
- Action (create/update/delete/agent state)
- Entity type – Essentially, the configuration pages on the Administrator Portal web interface that a company user can view.
Once run, the report can be downloaded either entirely or select rows only. The report will include the following information where applicable:
| Statistic | Description |
|---|---|
| Username | The name of the user who performed the action. |
| Org level | The organisation level at which the action was performed. |
| Time | The date and local time when the action was performed. |
| Entity type | The page on which the user made changes. |
| Entity id | A unique identifier for the entity. |
| Entity name | The name of the entity. For most entities, this is defined in the Name field on the configuration pages. For the User entity, this is defined in the Username field. |
| Action | The action that was selected as the filter option (create/update/delete/agent state). |
| Field | The name of the field that was modified. |
| New value | The new content or value of the modified field. If the action was Delete, this is blank. |
| Previous value | The previous content or value of the modified field. If the action was Create, this is blank. |
| Operation id | A unique identifier for the action. |