This call flow is aimed for medium sized organisations, ideally with several departments and opening hours. With the inclusion of a Route to External Destination Node, the organisation should have the capacity to offer external services for example, an out of hours mobile number or network announcement. The organisation should ensure they have scope to accomodate these features as well as the expected amount of calls for the number of queues included.
Nodes Used:
Branch on Time Range Node
Route to External Destination Node
DTMF Menu Node
Inbound Call Node
Join Queue Node
Connected to Agent Node
End Call Node
Note: The purpose of each template is a starting point, settings and parameters must be configured in your own Contact initial setup. We also highly recommend adjusting each call flow to better suit your organisation’s structure and needs.