Modify user-configurable parameters for Webchat flows

When routing flows are created the flow creator may define some parameters as user-configurable. A user-configurable parameter is a setting that can be overridden when the flow is assigned to a service.

When a flow is assigned to a webchat service the user-configurable parameters will be displayed and may require additional configuration depending on how the parameters were set.

Parameter options #

The way in which the parameter was added will determine what needs to be configured:

• Required parameter: If you see an * asterisk when viewing the setting this means it’s a mandatory parameter that you must configure in order to assign the flow
• Parameter restrictions: You may only be able to select from a list of defined options. For example, only 2 queues might be assigned to be used by the parameter despite the company having 5 queues in total
• Default value: Sometimes a default value will be set and you will be able to override it by selecting an alternative option

Modify user-configurable parameters #

1. In the menu bar, navigate to Webchat → Webchat Services
2. Select (or add) the relevant webchat service
3. Select the relevant webchat flow from the dropdown list
4. If user-configurable parameters have been set these will then be displayed, modify them as required
5. Click Save Changes (or Add)
6. The flow will be assigned with the modified parameters