This chat flow is suited to a very small organisation, presumably with someone in a customer service type role able to respond to incoming webchats from the queue. Due to this chat flow only having one queue, the organisation should ensure they have capacity to manage their expected quantity of webchats.
Nodes used:
- Chat Arrived Node
- Queue Chat Node
- End Chat Node
Note: The purpose of each template is a starting point, settings and parameters must be configured in your own Contact setup. We also highly recommend adjusting each chat flow to better suit your organisation’s structure and needs.