The Call Flow Report presents information about how nodes within call flow have been used.
Report Customisation Options #
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Customisation |
Options |
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Data source |
Select an individual or a selection of Service Numbers. |
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Columns |
Each of the statistics listed below can be added or removed from the report by managing the columns to include. |
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Aggregations |
The following aggregations can be used to cluster data together:
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Report Output #
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Statistic |
Description |
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Node type |
The node type. |
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Node name |
The name of the node, as configured in Flow Editor. |
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Number of transits |
The number of times that the node instance was executed for this service number. |
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Number of hangups |
The number of times that callers hung up while in this node type. |
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Hangup rate |
The percentage of callers who hung up while in this node type. |