Managing number lists

Administrators at all system login levels can set up lists of numbers to be used by Contact. Each number list is global (can be shared across all call flows that a company uses). They can edit existing lists, copy a number list and delete number lists from the system.

Administrators can also set up blacklists. A blacklist is a list of numbers and/or prefixes to exclude which might be used, for example, for callbacks.

Add a number list #

1. In the menu bar click Call Handling > Number Lists to see a list of available number lists
2. Click Add
3. Enter a mandatory name (up to 100 characters) of the global variable
   • The name must be unique within your organisation.
4. Enter a brief description (up to 250 characters) if required
5. Select an option from the Number List Type dropdown
   • Normal Number List – the default value
   • Callback Number Blacklist – a list of numbers that are excluded from callbacks
6. Click Add
7. The number list will be created

Add numbers to a number list #

The number can be either an origination number or a destination number. International numbers must be prefixed with a + symbol and a country code, for example, +4933607.

1. Under Number List Entries click Add
2. Enter a phone number
3. Click Add
4. Repeat until all required numbers are added

Note: It’s also possible to import numbers which is useful if there are a lot of numbers to add to the list. View Importing Number Lists for further information.

Edit a number list #

1. In the menu bar click Call Handling > Number Lists to see a list of available number lists
2. Select the relevant number list
3. Reconfigure the name and/or description as appropriate
4. Update the numbers as required
   • To delete a number from the list, select the number then click Delete
5. Click Save Changes
6. The number list will be updated

Copy a number list #

Copying a number list allows administrators to add a number list that is very similar to an existing one and make slight changes to it.

1. In the menu bar click Call Handling > Number Lists to see a list of available number lists
2. Select the relevant number list
3. Click Copy
4. Enter the name of the copy (up to 100 characters)
5. Click OK
6. The number list will be copied

Delete a number list #

You can only delete number lists you own and are not in use.

1. In the menu bar click Call Handling > Number Lists to see a list of available number lists
2. Select the relevant number list
3. Click Delete
4. Click Yes to confirm
5. The number list will be deleted

Definitions #

• Name: The name of the number list.
• Description: A brief description of the number list.
• Number List Type: The type of number list. One of:
  • Normal Number List – the default value
  • Callback Number Blacklist – a list of numbers that are excluded from callbacks.
• Number List Entries: The origination numbers and/or destination numbers included in the number list. International numbers are prefixed with a + symbol and a country code.