Administrators at all system login levels can set up lists of numbers to be used by Contact. Each number list is global (can be shared across all call flows that a company uses). They can edit existing lists, copy a number list and delete number lists from the system.
Administrators can also set up blacklists. A blacklist is a list of numbers and/or prefixes to exclude which might be used, for example, for callbacks.
Add a number list #
- In the menu bar click Call Handling > Number Lists to see a list of available number lists
- Click Add
- Enter a mandatory name (up to 100 characters) of the global variable
- The name must be unique within your organisation.
- Enter a brief description (up to 250 characters) if required
- Select an option from the Number List Type dropdown
- Normal Number List – the default value
- Callback Number Blacklist – a list of numbers that are excluded from callbacks
- Click Add
- The number list will be created
Add numbers to a number list #
The number can be either an origination number or a destination number. International numbers must be prefixed with a + symbol and a country code, for example, +4933607.
- Under Number List Entries click Add
- Enter a phone number
- Click Add
- Repeat until all required numbers are added
Note: It’s also possible to import numbers which is useful if there are a lot of numbers to add to the list. View Importing Number Lists for further information. |
Edit a number list #
- In the menu bar click Call Handling > Number Lists to see a list of available number lists
- Select the relevant number list
- Reconfigure the name and/or description as appropriate
- Update the numbers as required
- To delete a number from the list, select the number then click Delete
- Click Save Changes
- The number list will be updated
Copy a number list #
Copying a number list allows administrators to add a number list that is very similar to an existing one and make slight changes to it.
- In the menu bar click Call Handling > Number Lists to see a list of available number lists
- Select the relevant number list
- Click Copy
- Enter the name of the copy (up to 100 characters)
- Click OK
- The number list will be copied
Delete a number list #
You can only delete number lists you own and are not in use.
- In the menu bar click Call Handling > Number Lists to see a list of available number lists
- Select the relevant number list
- Click Delete
- Click Yes to confirm
- The number list will be deleted
Definitions #
- Name: The name of the number list.
- Description: A brief description of the number list.
- Number List Type: The type of number list. One of:
- Normal Number List – the default value
- Callback Number Blacklist – a list of numbers that are excluded from callbacks.
- Number List Entries: The origination numbers and/or destination numbers included in the number list. International numbers are prefixed with a + symbol and a country code.