System audio files

Contact supports the following audio files:

Callback Slots Audio #

Filename	Audio
SYSTEM_ANNOUNCEMENT_CALLBACK_ASK_NUMBER.wav	If you would like to get a callback on a specific number, please enter it followed by hash.
SYSTEM_ANNOUNCEMENT_CALLBACK_IS_CONFIRMED_GOOD_BYE.wav	Thank you. Your callback is confirmed. Goodbye.
SYSTEM_ANNOUNCEMENT_CALLBACK_NO_SLOTS.wav	No slots are available.
SYSTEM_ANNOUNCEMENT_CALLBACK_PLAY_NEXT.wav	To select next available callback slot…
SYSTEM_ANNOUNCEMENT_CALLBACK_REQUEST_PHONE_NUMBER.wav	Please enter the telephone number that you would like to be called back on followed by hash.
SYSTEM_ANNOUNCEMENT_CALLBACK_SELECT_CONTACT.wav	If you would like to be called back on this number press 1. If you would like to use another number press 2.
SYSTEM_ANNOUNCEMENT_CALLBACK_SLOT.wav	Callback slot
SYSTEM_ANNOUNCEMENT_CALLBACK_SLOT_FULL.wav	Your selected slot time is full. Please select another slot time.
SYSTEM_ANNOUNCEMENT_CALLBACK_SLOT_OFFER.wav	Press 0 to accept, 2 if you prefer another time, or 3 to return to the call queue.
SYSTEM_ANNOUNCEMENT_CALLBACK_TO_REPEAT.wav	To repeat callback slots…
SYSTEM_ANNOUNCEMENT_CALLBACK_WE_CAN_CALL_YOU_BACK.wav	We can call you back.
SYSTEM_ANNOUNCEMENT_CALLBACK_WE_WILL_CALL_YOU_BACK.wav	Thank you, we will call you back.
SYSTEM_ANNOUNCEMENT_NUMBER_IS_BLACKLISTED.wav	The number you have entered is blacklisted.
SYSTEM_ANNOUNCEMENT_REQUEST_PHONE_NUMBER.wav	Please enter your phone number followed by hash.
SYSTEM_ANNOUNCEMENT_SELECTED_CALLBACK_SLOT.wav	Your selected callback slot is…

Days of the Week Audio #

Filename	Audio
SYSTEM_ANNOUNCEMENT_MONDAY.wav	Monday
SYSTEM_ANNOUNCEMENT_TUESDAY.wav	Tuesday
SYSTEM_ANNOUNCEMENT_WEDNESDAY.wav	Wednesday
SYSTEM_ANNOUNCEMENT_THURSDAY.wav	Thursday
SYSTEM_ANNOUNCEMENT_FRIDAY.wav	Friday
SYSTEM_ANNOUNCEMENT_SATURDAY.wav	Saturday
SYSTEM_ANNOUNCEMENT_SUNDAY.wav	Sunday
SYSTEM_ANNOUNCEMENT_TODAY.wav	Today
SYSTEM_ANNOUNCEMENT_TOMORROW.wav	Tomorrow

Position Audio #

Filename	Audio
SYSTEM_ANNOUNCEMENT_SURVEY_ANSWER_SCHEME_DEFAULT.wav	Rate from 1 to 5, where 5 is best.
SYSTEM_ANNOUNCEMENT_SURVEY_ANSWER_SCHEME_GERMAN.wav	Rate from 1 to 6, where 6 is best.
SYSTEM_ANNOUNCEMENT_SURVEY_ANSWER_SCHEME_NPS.wav	Rate from 0 to 10, where 0 to 6 are detractors, 7 to 8 are passives, and 9 to 10 are promoters.
SYSTEM_ANNOUNCEMENT_SURVEY_ANSWER_SCHEME_YESORNO.wav	Answer “1” for “Yes” and “9” for “No”.
SYSTEM_ANNOUNCEMENT_SURVEY_INVALID_ANSWER.wav	Your answer is invalid.
SYSTEM_ANNOUNCEMENT_SURVEY_START.wav	Please answer survey questions.
SYSTEM_ANNOUNCEMENT_SURVEY_THANKS_AFTER_SURVEY.wav	Thanks for the survey.
SYSTEM_ANNOUNCEMENT_SURVEY_TIMED_OUT.wav	We have not received your response.

System Audio #

Filename	Audio
SYSTEM_ANNOUNCEMENT_ZERO.wav	Zero
SYSTEM_ANNOUNCEMENT_ONE.wav	One
SYSTEM_ANNOUNCEMENT_TWO.wav	Two
SYSTEM_ANNOUNCEMENT_THREE.wav	Three
SYSTEM_ANNOUNCEMENT_FOUR.wav	Four
SYSTEM_ANNOUNCEMENT_FIVE.wav	Five
SYSTEM_ANNOUNCEMENT_SIX.wav	Six
SYSTEM_ANNOUNCEMENT_SEVEN.wav	Seven
SYSTEM_ANNOUNCEMENT_EIGHT.wav	Eight
SYSTEM_ANNOUNCEMENT_NINE.wav	Nine
SYSTEM_ANNOUNCEMENT_TEN.wav	Ten
SYSTEM_ANNOUNCEMENT_ELEVEN.wav	Eleven
SYSTEM_ANNOUNCEMENT_TWELVE.wav	Twelve
SYSTEM_ANNOUNCEMENT_THIRTEEN.wav	Thirteen
SYSTEM_ANNOUNCEMENT_FOURTEEN.wav	Fourteen
SYSTEM_ANNOUNCEMENT_FIFTEEN.wav	Fifteen
SYSTEM_ANNOUNCEMENT_SIXTEEN.wav	Sixteen
SYSTEM_ANNOUNCEMENT_SEVENTEEN.wav	Seventeen
SYSTEM_ANNOUNCEMENT_EIGHTEEN.wav	Eighteen
SYSTEM_ANNOUNCEMENT_NINETEEN.wav	Nineteen
SYSTEM_ANNOUNCEMENT_TWENTY.wav	Twenty
SYSTEM_ANNOUNCEMENT_TWENTY_ONE.wav	Twenty-one
SYSTEM_ANNOUNCEMENT_TWENTY_TWO.wav	Twenty-two
SYSTEM_ANNOUNCEMENT_TWENTY_THREE.wav	Twenty-three
SYSTEM_ANNOUNCEMENT_TWENTY_FOUR.wav	Twenty-four
SYSTEM_ANNOUNCEMENT_TWENTY_FIVE.wav	Twenty-five
SYSTEM_ANNOUNCEMENT_TWENTY_SIX.wav	Twenty-six
SYSTEM_ANNOUNCEMENT_TWENTY_SEVEN.wav	Twenty-seven
SYSTEM_ANNOUNCEMENT_TWENTY_EIGHT.wav	Twenty-eight
SYSTEM_ANNOUNCEMENT_TWENTY_NINE.wav	Twenty-nine
SYSTEM_ANNOUNCEMENT_THIRTY.wav	Thirty
SYSTEM_ANNOUNCEMENT_THIRTY_ONE.wav	Thirty-one
SYSTEM_ANNOUNCEMENT_THIRTY_TWO.wav	Thirty-two
SYSTEM_ANNOUNCEMENT_THIRTY_THREE.wav	Thirty-three
SYSTEM_ANNOUNCEMENT_THIRTY_FOUR.wav	Thirty-four
SYSTEM_ANNOUNCEMENT_THIRTY_FIVE.wav	Thirty-five
SYSTEM_ANNOUNCEMENT_THIRTY_SIX.wav	Thirty-six
SYSTEM_ANNOUNCEMENT_THIRTY_SEVEN.wav	Thirty-seven
SYSTEM_ANNOUNCEMENT_THIRTY_EIGHT.wav	Thirty-eight
SYSTEM_ANNOUNCEMENT_THIRTY_NINE.wav	Thirty-nine
SYSTEM_ANNOUNCEMENT_FORTY.wav	Forty
SYSTEM_ANNOUNCEMENT_FORTY_ONE.wav	Forty-one
SYSTEM_ANNOUNCEMENT_FORTY_TWO.wav	Forty-two
SYSTEM_ANNOUNCEMENT_FORTY_THREE.wav	Forty-three
SYSTEM_ANNOUNCEMENT_FORTY_FOUR.wav	Forty-four
SYSTEM_ANNOUNCEMENT_FORTY_FIVE.wav	Forty-five
SYSTEM_ANNOUNCEMENT_FORTY_SIX.wav	Forty-six
SYSTEM_ANNOUNCEMENT_FORTY_SEVEN.wav	Forty-seven
SYSTEM_ANNOUNCEMENT_FORTY_EIGHT.wav	Forty-eight
SYSTEM_ANNOUNCEMENT_FORTY_NINE.wav	Forty-nine
SYSTEM_ANNOUNCEMENT_FIFTY.wav	Fifty
SYSTEM_ANNOUNCEMENT_FIFTY_ONE.wav	Fifty-one
SYSTEM_ANNOUNCEMENT_FIFTY_TWO.wav	Fifty-two
SYSTEM_ANNOUNCEMENT_FIFTY_THREE.wav	Fifty-three
SYSTEM_ANNOUNCEMENT_FIFTY_FOUR.wav	Fifty-four
SYSTEM_ANNOUNCEMENT_FIFTY_FIVE.wav	Fifty-five
SYSTEM_ANNOUNCEMENT_FIFTY_SIX.wav	Fifty-six
SYSTEM_ANNOUNCEMENT_FIFTY_SEVEN.wav	Fifty-seven
SYSTEM_ANNOUNCEMENT_FIFTY_EIGHT.wav	Fifty-eight
SYSTEM_ANNOUNCEMENT_FIFTY_NINE.wav	Fifty-nine
SYSTEM_ANNOUNCEMENT_SIXTY.wav	Sixty

Time and General Audio #

Filename	Audio
SYSTEM_ANNOUNCEMENT_FOR.wav	For
SYSTEM_ANNOUNCEMENT_HASH.wav	Hash
SYSTEM_ANNOUNCEMENT_HOUR_MIN_SEPARATOR.wav
SYSTEM_ANNOUNCEMENT_MAX_LIMIT_REACHED.wav	You have reached your maximum limit.
SYSTEM_ANNOUNCEMENT_MINUTE.wav	Minute
SYSTEM_ANNOUNCEMENT_MINUTES.wav	Minutes
SYSTEM_ANNOUNCEMENT_NEXT.wav	Next
SYSTEM_ANNOUNCEMENT_ON.wav	On
SYSTEM_ANNOUNCEMENT_PRE_ESTIMATE_TIME.wav	Total queue estimated time is…
SYSTEM_ANNOUNCEMENT_PRESS.wav	Press
SYSTEM_ANNOUNCEMENT_RESPONSE_NOT_RECEIVED.wav	We have not received your response.
SYSTEM_ANNOUNCEMENT_SECOND.wav	Second
SYSTEM_ANNOUNCEMENT_SECONDS.wav	Seconds
SYSTEM_ANNOUNCEMENT_STAR.wav	Star
SYSTEM_ANNOUNCEMENT_THANK_YOU.wav	Thankyou
SYSTEM_ANNOUNCEMENT_TO_SELECT.wav	To select…