SMS queues enable outbound SMS messages to be sent by agents. Once a queue has been created administrators can make changes, copy or delete a queue.
Edit an SMS queue #
- Click SMS > SMS Queues on the menu bar
- Select the relevant SMS queue
- Update the name and description as needed
- Reconfigure the groups and SMS templates dropdowns as needed
- Click Save changes
- The queue will be updated
Copy an SMS queue #
Copying a queue enables administrators to create a queue with pre-existing settings and then make slight changes.
- Click SMS > SMS Queues on the menu bar
- Select the relevant SMS queue
- Click Copy
- Enter the name of the copy (up to 100 characters)
- Click Ok
- The queue will be copied
Delete an SMS queue #
You should only delete SMS queues that are not in use. If you delete an SMS queue, all draft SMS messages that are saved to this queue will also be deleted.
- Click SMS > SMS Queues on the menu bar
- Select the relevant SMS queue
- Click Delete
- Click Yes to confirm
- The queue will be deleted