Node Types are used within routing flows to provide specific functionality and when connected will define a routing flow. See Introduction to Node Types.
Add additional node types #
Available node types will be shown in the Node Types pane to the left of the flow editor. All available node types for the flow are stored in the Node Type Library where you can add them and make them available to be used in the flow.
1. Click the Node type library icon
- In the flow editor click the Node type library icon
- Select the node types to use in the routing flow
- Click Ok
- The nodes will be added
Once a node has been made available it can simply be dragged into the workspace area. You generally place nodes from left to right within the workspace.
| Note: For help configuring the nodes please refer to Configuring nodes in a routing flow. |
Useful Information #
- When multiple instances of a node are placed in the routing flow, by default, each is assigned a unique name, for example, “Join Queue 1”, “Join Queue 2”, and so on.
- To edit a node name to suit your routing flow design, click the name to display the Parameters pane for the node. Enter a new, unique name in the Node Name field.
- If you place a node that you did not mean to place, remove it by right-clicking on the node and selecting Delete Node. Alternatively, click the node to select it and press the Delete key.
- When there are no further actions to take after exiting a particular node, connect the branch to a node that marks the end of a routing flow, such as an End Call node.