Creating and adding a time range

Administrators at all system-login levels (platform owner/reseller/company) can add time ranges.

Administrators must have the Time ranges: Modify privilege to manage time ranges.

To create and add a time range:

Procedure #

1. Click Staff > Time Ranges on the menu bar. A list of the time ranges that are currently defined is displayed.
2. Click Add. The New Time Range page is displayed.
3. (Mandatory.) Enter the Name of the time range (up to 100 characters). Any unicode characters are allowed, including whitespace and accented letters. The name must be unique within your organisation.
4. Enter a brief Description for the time range (up to 250 characters), such as the department for which calls are put in this time range. Any unicode characters are allowed, including whitespace and accented letters.
5. Select the Type of time range. One of:
   • Relative – the times included in the time range are relative to the current date. The start and end times are applied to one or more days of the week, which are selected via checkboxes.
   • Absolute – the times included in the time range are not relative to the current date. The start and end times each have a date assigned to them, which is entered manually, by using the calendar.
6. To define a Relative time range, follow the instructions in Defining rules for a relative time range.
7. To define a Absolute time range, follow the instructions in Defining rules for an absolute time range.
8. Click Add.
   • Note: After adding time ranges, you need to create a call flow in Flow Editor that uses a Branch On Time Ranges node for which you define branches that use the configured time-range rules.

Definitions #

• Name: The name of the time range.
• Description: A brief description of the time range.
• Type: The type of time range:
  • Relative – the times included in the time range are relative to the current date. The start and end times are applied to one or more days of the week, which are selected via checkboxes. Relative time ranges may include holiday lists.
  • Absolute – the times included in the time range are not relative to the current date. The start and end times each have a date assigned to them, which is entered manually, by using the calendar.
• Holiday Lists: (Relative time-ranges only.) Whether or not holiday lists are included in the time-range rules and, if so, the specific holiday lists that are included.
  • If the Use holiday lists in time range configuration checkbox is not ticked, holidays for the time periods set on each row of the Define time range rules chart are not included (are not matched in the rules)
  • If the Use holiday lists in time range configuration checkbox is ticked and a holiday list(s) is specified, holidays for the time periods set on each row of the Define time range rules chart are included (are matched in the rules)
  • If the Use holiday lists in time range configuration checkbox is ticked, but no holiday list(s) is specified, the time range rules apply to every day, except specific holiday dates.
• Start: The start time for the time range, in local time.EndThe end time for the time range, in local time.
• Days of the week: (Relative time-ranges only.) The days of the week to include in this time range. The time range can span multiple days.
• Start: (Absolute time-ranges only.) The start date for the time range.
• End: (Absolute time-ranges only.) The end date for the time range.

Note: Each time period, day and date when the time-range rule that you have configured will be applied is displayed as a bar on the chart.

Related tasks
Defining rules for an absolute time range
Defining rules for a relative time range