Modify user-configurable parameters for email flows

When routing flows are created the flow creator may define some parameters as user-configurable. A user-configurable parameter is a setting that can be overridden when the flow is assigned to a service.

When a flow is assigned to an email server the user-configurable parameters will be displayed and may require additional configuration depending on how the parameters were set. It’s important to note that these parameters are linked to the associated inbound email (IMAP) server rather than the email flow itself.

Parameter options #

The way in which the parameter was added will determine what needs to be configured:

• Required parameter: If you see an * asterisk when viewing the setting this means it’s a mandatory parameter that you must configure in order to assign the flow
• Parameter restrictions: You may only be able to select from a list of defined options. For example, only 2 queues might be assigned to be used by the parameter despite the company having 5 queues in total
• Default value: Sometimes a default value will be set and you will be able to override it by selecting an alternative option

Modify user-configurable parameters #

1. In the menu bar, navigate to Email → Email Servers
2. Select (or add) the relevant IMAP Email Server
3. Select the relevant email flow from the dropdown list
4. If user-configurable parameters have been set these will then be displayed, modify them as required
5. Click Save Changes (or Add)
6. The flow will be assigned with the modified parameters