Viewing campaign progress

The campaign progress section is where administrators and supervisors can view information on active campaigns.

View active campaigns #

1. In the menu bar click Call Handling > Campaign Progress
2. A list of campaigns that are currently active is displayed

Definitions #

• Calls In Campaign: The amount of numbers in the call campaign.
• Remaining Calls: The amount of numbers yet to be called.
• Calls In Progress: The number of calls currently in progress.
• Successful Calls: The number of calls that were successful.
• Failed Calls: The number of calls that failed.
• Rescheduled Calls: The number of calls that were rescheduled.
• Agents Assigned: The number of agents that are assigned to this campaign.