This chat flow is again suited to a small organisation, presumably with a customer service department able to respond to incoming webchats from the queue. With the added Branch On Time Range node, the organisation will have the capability to send automatic responses based on the time of day and the day of the week, creating different options inside and outside of the business hours. Due to this chat flow only having one queue, the organisation should ensure they have capacity to manage their expected quantity of webchats.
Nodes used:
- Chat Arrived Node
- Send Chat Message Node
- Queue Chat Node
- End Chat Node
Note: The purpose of each template is a starting point, settings and parameters must be configured in your own Contact setup. We also highly recommend adjusting each chat flow to better suit your organisation’s structure and needs.