Activity Audit Report

The Activity Audit Report shows the changes that were made within Contact which can be used to diagnose issues or triage with others.

Customisation	Options
Columns	Each of the statistics listed below can be added or removed from the report by managing the columns to include.
Aggregations	The following aggregations can be used to cluster data together: By Activity
Filters	The following filters can be applied to the report: Username Action (Create/update/delete/agent state) Entity type: Essentially, the configuration pages on the Administrator Portal web interface that a company user can view.

Once run, the report can be downloaded either entirely or select rows only. The report will include the following information where applicable:

Statistic	Description
Username	The name of the user who performed the action.
Org level	The organisation level at which the action was performed.
Time	The date and local time when the action was performed.
Entity type	The page on which the user made changes.
Entity id	A unique identifier for the entity.
Entity name	The name of the entity. For most entities, this is defined in the Name field on the configuration pages. For the User entity, this is defined in the Username field.
Action	The action that was selected as the filter option (create/update/delete/agent state).
Field	The name of the field that was modified.
New value	The new content or value of the modified field. If the action was Delete, this is blank.
Previous value	The previous content or value of the modified field. If the action was Create, this is blank.
Operation id	A unique identifier for the action.

Administrator Portal and Setup