The Unreturned Missed Calls Report shows information about unreturned missed calls.
Unreturned missed calls includes dropped calls (callers who hung up while waiting to be connected) that have not yet been called back. The statistics do not include dropped calls where a call from the same number has been connected since the dropped call or where there has been a successful call to the number since the dropped call. However, all calls must be on the same day.
Report Customisation Options #
Customisation |
Options |
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Columns |
Each of the statistics listed below can be added or removed from the report by managing the columns to include. |
Aggregations |
The following aggregations can be used to cluster data together:
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Filters |
The following filters can be applied to the report:
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Report Output #
Statistic |
Description |
|---|---|
Date |
The date when the call arrived. |
Time |
The time that the call arrived. |
Service number |
The number that was called. |
Service number name |
The service that was called. |
First queue |
The first queue in which the call was held. |
Wait time |
The total time (in seconds) that the caller waited before hanging up (pre-queue time + queue time). |