Update a service numbers call flow or user-configurable parameters

When needed administrators can schedule an update which will assign a different call flow to the service number. Administrators can also schedule an update to modify any user-configurable parameters.

• When creating a call flow some parameters are defined as user-configurable meaning they can be overridden to suit your own requirements.

Schedule an update #

1. Click Call Handling > Service Numbers on the menu bar
2. Select the appropriate service number in the list
3. Click Schedule/Edit Update
4. Expand the Call Flow dropdown list and select the new call flow that should be used to handle calls to the service number
5. Modify any user-configurable parameters as appropriate
6. To schedule an update click the input field next to Update Time
7. Select the relevant date and time
   • If you do not specify an Update Time or the specified time is in the past, any changes take effect immediately.
8. Click Save Update
9. The scheduled call flow is displayed, along with the date and time that the update will take place

Cancel Update #

To deactivate any future changes, click on Edit Update and then Remove Update.

Call flow update restrictions #

Call flow is locked: Company administrators cannot change the call flow that is assigned to this service number. However, they can still change any user-configurable parameters for the call flow.

• For example, with a basic class of service, where the call flow is defined by the platform owner and the company-specific configuration (user-configurable parameters) is set by the customer.

Call flow is not locked: Company administrators can change the call flow that is assigned to this service number. They can also change any user-configurable parameters for the call flow.

• For example, with a premium class of service, where the call flow is defined by the customer and the company-specific configuration (user-configurable parameters) is set by the customer.