The Voicemail Report presents information about how voicemails associated with selected service numbers are handled.
Report Customisation Options #
Customisation |
Options |
|---|---|
Data source |
Select an individual or a selection of Service Numbers. |
Columns |
Each of the statistics listed below can be added or removed from the report by managing the columns to include. |
Aggregations |
The following aggregations can be used to cluster data together:
|
Report Output #
For each service number (voicemail endpoint), the following statistics are available for inbound calls that go to voicemail.
Statistic |
Description |
|---|---|
Voicemail calls |
The total number of calls that reached the voice mailbox. |
Voicemail hangups |
The total number of callers who reached the voice mailbox and who hung up during the mailbox introduction announcement. |
Voicemail messages |
The total number of voicemail recordings that were left by callers. |
Voicemail nodes |
The name of the voicemail node. It is possible to have multiple voicemail boxes on the same service number. |