Voicemail report
You can refine the data statistics to be included in the report by selecting the following specific items:
- Service numbers
- Columns
Under Aggregations in the Report Tool: you can specify the grouping for which statistics are collected and combined in the report. One of:
- By Service Number
Configurables in the Report Tool: None.
For each service number (voicemail endpoint), the following statistics are available for inbound calls that go to voicemail.
| Statistic | Description |
| Voicemail calls | The total number of calls that reached the voice mailbox. |
| Voicemail hangups | The total number of callers who reached the voice mailbox and who hung up during the mailbox introduction announcement. |
| Voicemail messages | The total number of voicemail recordings that were left by callers. |
| Voicemail nodes | The name of the voicemail node. It is possible to have multiple voicemail boxes on the same service number. |
Parent topic: Call-data statistics