Diagnostics data reports

For company diagnostics, data is available for the following:

Status changes for agents
Activity audit of changes made

Note: Each type of diagnostic data can be selected for inclusion in reports by using the Report Subtype dropdown list on the Report Tool page.

Related tasks
Scheduling report generation

Administrator Portal and Setup

Staff Management

Calls Management

Flow Editor

Webchat Management

Email Management

SMS Management

Safe-Pay Management

Agent Assets Management

Data Management

Customer-related tasks

CRM Integration

System Management

Diagnostics data reports

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