This page describes the fields that are generated for a missed call event.
| Event | Description |
|---|---|
| uid | A user identifier for the caller, such as the contact’s account number. |
| agentId | A user identifier for the agent who missed the call. |
| agentName | The name of the agent who missed the call. |
| callQueued | Whether or not the call was queued. |
| callUuid | A call identifier. |
| cli | The caller’s CLI. If the caller witheld their number, this is excluded. |
| organisationId | The internal number that is used to identify the company that was called. |
| companyName | The name of the company. |
| durationMs | The total length of the call (in milliseconds), measured from the time that the call was connected (startTimestamp) to the time that the call was disconnected (timestamp). This includes the time spent waiting in the queue.durationMs = timestamp – startTimestamp. |
| totalPreQueueTimeMs | The total time (in milliseconds) that the call waited to join a queue, measured the time that the call was connected to the time that the call joined a queue. This does not include either the time that the call spent in the queue or the ringing time. |
| totalQueueTimeMs | The total time (in milliseconds) that the caller spent waiting in a queue. |
| queueId | The identifier of the queue in which the call was held before it was handled. |
| queueName | The name of the queue in which the call was held. |
| releaseCause | The reason why the call ended. |
| resellerId | The ID of the reseller who provides the system. |
| serviceNumber | The service number that was called. |
| serviceNumberId | The identifier of the service number that was called. |
| serviceNumberName | The name of the service that was called. |
| callStartTimestamp | The time that the call was connected.Note: This is not the same as the time that the call was answered. |
| startTimestamp | The time that the call was connected.Note: This is not the same as the time that the call was answered. |
| timestamp | The time that the caller was disconnected. |
| virtualAgentId | ### |
| voicemailHangup | Whether or not the caller reached the voice mailbox and hung up during the mailbox introduction announcement. |