The following channel event types can be sent to an offline reporting destination:
- Agent calls
- Contact calls
- Call queues
- Missed calls
- Agent emails
- Contact emails
- Email queues
- Agent chats
- Contact chats
- Chat queues
- Agent SMS
- Contact SMS
- SMS queues
- Agent work items
- Contact work items
- Work item queues
- Agent status
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- Agent call event fields
This page describes the fields that are generated for an agent call event. - Agent status event fields
This page describes the fields that are generated for an agent status event. - Contact call event fields
This page describes the fields that are generated for a contact call event. - Call queue event fields
This page describes the fields that are generated for a call queue event. - Missed call event fields
This page describes the fields that are generated for a missed call event.