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Create an area-code group

Contact facilitates call routing using area codes. These codes can be grouped and employed to direct calls based on the Caller Line Identification (CLI) of the originating call. Area-code groups may encompass numbers, geographical locations, and postcodes. Administrators at all system-login levels have the capability to define their own area-code groups.

Additionally, administrators can modify existing area-code groups, remove them from the system, or duplicate them. Duplicating is particularly handy when they wish to create a new area-code group that closely resembles an existing one with slight modifications.

Create and add an area-code group

  1. In the menu bar click Call Handling > Area Codes to see a list of defined area-code groups
  2. Click Add and the new area-code group page will be displayed
  3. Enter the mandatory area-code group name (up to 100 characters)
    • The name must be unique within your organisation.
  4. Enter a brief description (up to 250 characters) if required
  5. Under Area-Code Group, click Add
  6. Follow the instructions to below to add an area-code as a number or geographical location
  7. When all area-codes are added click Add
  8. The area-code group will be created

Add an area-code as a number

  1. For Category, select Default from the dropdown list
  2. Enter the area-code of the originating number
    • This must be prefixed with a + symbol and a country code, for example, +4933
  3. Click Add
  4. The area-code will be added to the group

Add an area-code as a geographical location

  1. For Category, select one of the following from the dropdown list:
    • Area
    • City
    • Postcoe
    • State
  2. For Value, tick the checkboxes for the appropriate geographical location(s) to include in the group
    • Each area-code group can contain multiple geographical location(s)
  3. Click Add
  4. The area-code will be added to the group
Note: Repeat these steps for every area code that you want to add to the group.

Definitions

  • Name: The name of the area-code group.
  • Description: A brief description of the area-code group.
  • Area-Code Group: The area codes of the originating numbers in this group.
    • An area-code group can contain area codes in the form of numbers and/or geographical locations.