Contact can be integrated with third-party Customer Relationship Management (CRM) platforms to enhance the CRM capability provided to a company.
Zendesk integration allows the company’s agents to use Contact within the Zendesk platform. The agents continue to use Zendesk as their main environment, but can use Contact to make and receive calls. Agents can initiate calls from within Zendesk by clicking on the contact’s telephone number in the contact page.
This online help describes how to integrate Zendesk with Contact.