You can refine the data statistics to be included in the report by selecting the following specific items:
- Columns
Under Aggregations in the Report Tool, you can specify the grouping for which statistics are collected and combined in the report. One of:
- By Payment Links
- By Month
- By Week
- By Day
- By Hour
Configurables in the Report Tool: None.
Filters in the Report Tool:
- Agent
- Queue
- Type
- Outcome
For each payment transaction made using Safe-Pay in a company, the following statistics are available.
| Statistic | Description |
|---|---|
| Queue | The name of the payment queue onto which the agent placed the payment transaction. |
| Agent | The name of the agent who handled the payment transaction. |
| Amount | The amount paid. |
| Currency | The currency in which the payment was made. |
| Type | The type of payment. One of: From: The agent received a payment To: The agent made a payment Refund: The agent sent a refund |
| Email To: Address | The customer’s email address to which the payment link was sent. |
| SMS To: Address | The customer’s SMS address to which the payment link was sent. |
| Outcome | The outcome of the payment transaction. One of: Link complete: The payment was successful Link in progress: The payment is in progress Link failed: The payment failed Link aborted: Either the transaction was cancelled or the payment link expired. |
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