The Horizon Contact infrastructure is migrating into cloud infrastructure operated by AWS.

AWS migration guide

Contact Safe-Pay Payments Report

The Contact Safe-Pay Payments Report presents information about the payments that have been processed using Safe-Pay.

Report Customisation Options #

Customisation	Options
Columns	Each of the statistics listed below can be added or removed from the report by managing the columns to include.
Aggregations	The following aggregations can be used to cluster data together: By Payment Links By Month, By Week, By Day, By Hour
Filters	The following filters can be applied to the report: Agent Queue Type Outcome

Report Output #

For each payment transaction made using Safe-Pay in a company, the following statistics are available.

Statistic	Description
Queue	The name of the payment queue onto which the agent placed the payment transaction.
Agent	The name of the agent who handled the payment transaction.
Amount	The amount paid.
Currency	The currency in which the payment was made.
Type	The type of payment. One of: From: The agent received a payment To: The agent made a payment Refund: The agent sent a refund
Email To: Address	The customer’s email address to which the payment link was sent.
SMS To: Address	The customer’s SMS address to which the payment link was sent.
Outcome	The outcome of the payment transaction. One of: Link complete: The payment was successful Link in progress: The payment is in progress Link failed: The payment failed Link aborted: Either the transaction was cancelled or the payment link expired.

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