You can refine the data statistics to be included in the report by selecting the following specific items:
- Queue
- Columns
Under Aggregations in the Report Tool: you can specify the grouping for which statistics are collected and combined in the report. One of:
- By Queue
- By Month
- By Week
- By Day
- By Hour
- By Half Hour
- By Quarter Hour
Configurables in the Report Tool: None.
Filters in the Report Tool: None.
The following statistics are available.
| Statistic | Description |
| Total transferred out of this queue | The total number of calls that were transferred from this queue into the selected report queue |
| Total transferred into this queue | The total number of calls that were transferred from the selected report queue to this queue |
Parent topic: Call-data statistics