The Queue Transfers Report shows statistics about the number of calls transferred in and out of the selected queue.
Report Customisation Options #
Customisation |
Options |
|---|---|
Data source |
Select an individual or a selection of Queues. |
Columns |
Each of the statistics listed below can be added or removed from the report by managing the columns to include. |
Aggregations |
The following aggregations can be used to cluster data together:
|
Report Output #
Statistic |
Description |
|---|---|
Total transferred out of this queue |
The total number of calls that were transferred from this queue into the selected report queue |
Total transferred into this queue |
The total number of calls that were transferred from the selected report queue to this queue |