The Outbound SMS Agent Report looks at the total number of SMS messages an agent has sent and the number of segments used.
Report Customisation Options #
Customisation |
Options |
|---|---|
Data source |
Select an individual or a selection of Agents. |
Columns |
Each of the statistics listed below can be added or removed from the report by managing the columns to include. |
Aggregations |
The following aggregations can be used to cluster data together:
|
Report Output #
For each outbound-SMS agent in a company, the following statistics are available.
Statistic |
Description |
|---|---|
Total SMS |
The total number of outbound SMS messages that the agent has sent. |
Total SMS segments used |
The total number of SMS segments that the Total SMS have been split into. Long SMS messages are split into smaller SMS messages (SMS segments) for transmission purposes. Your company will be charged for each SMS segment that is sent. |