Managing campaign numbers

Company administrators can view and edit details for existing campaign numbers. When viewing a number the following information is available:

• Name: The name of the person to call (if known).
• Number: The number to call.
• Notes: Additional information on the campaign number that is displayed to agents.
• Call State: The current state of the campaign call.
• Reason for Last Error: The reason why the previous call attempt failed.
• Number of Retries: The number of call attempts that have been made to this number.

Add individual campaign numbers #

When adding numbers to campaigns you can either add individual numbers or import lists of campaign numbers. Follow the instructions below to add individual numbers:

1. Click Call Handling > Campaigns on the menu bar
2. Select the relevant campaign
3. Click the Campaign Numbers tab
4. Click Add number
5. Enter the name (if known) and the number of the person to call
6. Enter additional information in Notes if required
7. Click Add
8. The number will be added to the campaign

Note: If you want to import lists of campaign numbers refer to the Importing lists of Campaign Numbers article.

Edit number details #

1. In the menu bar click Call Handling > Campaigns to see a list of campaigns
2. Select the relevant campaign
3. Select the Campaign Numbers tab
4. Select the relevant number
5. Update the details as required
6. Click Save
7. The number will be updated

Remove a number from the campaign #

1. In the menu bar click Call Handling > Campaigns to see a list of campaigns
2. Select the relevant campaign
3. Select the Campaign Numbers tab
4. Select the relevant number
5. Click Delete
6. Click Yes to confirm
7. The number will be deleted and removed from the campaign

Additional Information: #

• Administrators must have the Campaigns: Modify privilege to edit campaign number details.