System Management
- System Management Summary
- Channel blending
- Changing the blending formula of channels
- Changing channel capabilities
- Changing the importance weighting of a channel queue
- Configuring system channels
- Diagnostics data reports
- Managing reporting destinations
- Configuring email editor options
- Configuring an SFTP destination
- Configuring system assets
- Configuring what agents can view on their web portal
- Configuring agents’ unavailability
- Managing system themes
- Managing media files
- Displaying the online help
- Microsoft Edge Integration