The Horizon Contact infrastructure is migrating into cloud infrastructure operated by AWS.
AWS migration guide
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System Management
System Management
Capturing intermittent faults using the bug button
Displaying the online help
Run Contact via Microsoft Edge
SFTP Destinations
Configuring an SFTP destination
Reporting destinations
Managing reporting destinations
Themes
Managing system themes
Media Files
Managing media files
Agent Configuration
Configuring agents’ unavailability
Configuring what agents can view on their web portal
Email Editor Options
Configuring email editor options
Assets Configuration
Configuring system assets
Channel Configuration
Channel blending
Configuring system channels
Changing the blending formula of channels
Changing the importance weighting of a channel queue
Changing Agent Capacities
Organisation Configuration
Configuring ODS codes for automated NHSE reporting
