System Management
- Configuring system assets
- Managing system themes
- Managing media files
- Displaying the online help
- Microsoft Edge Integration
- Configuring agents’ unavailability
- Configuring what agents can view on their web portal
- Configuring email editor options
- Channel blending
- Configuring system channels
- Changing the blending formula of channels
- Changing the importance weighting of a channel queue
- Changing channel capabilities
- Configuring an SFTP destination
- Managing reporting destinations
- Diagnostics data reports