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Flow Management
Flow Management
Introduction to Routing Flows and the Flow Editor
Benefits of Routing flows
Managing Routing Flows
Introduction to Node types
Node Parameter Values
Create and publish a new routing flow
Making nodes available from the Node Type library
Configuring nodes in a routing flow
Configuring variables in a routing flow
Adding user-configurable values
User-configurable parameter options
Additional flow editor functionality
Managing existing routing flows
Importing or Exporting a routing flow
Routing Flow Templates
Standard Node Types
Call delivery and routing node types
Caller interaction node types
Branching node types
Outdial node types
Queue node types
Email node types
Work-item node types
Company configuration node types
External destination node types
HTTP node types
Integrated PBX node types
Webchat node types
Miscellaneous node types