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Email Management
Email Management
Email overview
Classifying an email
Email data reports
Settings required for adhoc outbound email
Supporting a shared email address
Email Servers
Email Server Setup Guide
How email servers and authentication work
Email Server recommended settings
Viewing the email servers’ status
Managing email servers
Viewing the default system email server
Email Server Setup Guide
Email 1: Setting up users for email
Email 2: Setting up groups for email
Email 3: Creating text blocks for email
Email 4: Preparing assets for email
Email 5: Creating email classifications
Email 6: Creating email queues
Email 7: Email Flow Templates
Email 8: Email server settings
Email Flows
Importing or exporting an email flow
Managing email flows
Changing user-configurable parameters for email flows
Email Flow Templates
Email Flow Template 1
Email Flow Template 2
Email Flow Template 3
Email Queues
Email queues overview
Creating and managing an email queue
Assigning agent assets to an email queue
Defining email-queue KPIs
Configuring advanced settings for an email queue
