Data Management
- Reports Management
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Report Types
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Call data reports
- Callers report
- Call flow report
- Calls report
- Call transfers report
- External destination report
- IVR report
- Queue transfers report
- Scheduled calls report
- Service-number report
- Call Classifications report
- Voicemail report
- Unreturned missed calls report
- Queues – Abandoned Calls Report
- Queues – Service Level Report
- Call trace reports
- Dropped calls report
- Queue report
- Agent report
- Status data reports
- Diagnostic reports
- Email data reports
- Webchat data reports
- Outbound SMS data reports
- Safe-Pay data reports
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Call data reports
- Wallboards
- Classifications