This email flow is again suited to a small organisation, presumably with either someone in a receptionist type role or a customer service department abe to respond to incoming emails from the queue. With the added Email Auto Reply node, the organisation will have the capability to send automatic responses. Due to this email flow only having one queue, the organisation should ensure they have capacity to manage their expected quantity of emails.
Nodes used:
- Email Arrived Node
- Email Auto Reply Node
- Queue Email Node
Note: The purpose of each template is a starting point, settings and parameters must be configured in your own Contact email setup. We also highly recommend adjusting each email flow to better suit your organisation’s structure and needs.