Procedure #
Step 1:
Log in to Zendesk as an administrator-level user.
Step 2:
In the left sidebar, click:
The Admin page is displayed.
Step 3:
Navigate to APPS > Manage.
The My Apps dialog shows all enabled and disabled apps for your Zendesk website.
Step 4:
Click:
The Upload App dialog is displayed:
Step 5:
For App Name, enter Contact.
Step 6:
For App File, click:
Step 7:
In File Explorer, navigate to and then select the app on your system. It will be a zipped folder.
Step 8:
Click:
The Creating a New App dialog, which notifies you that this is a private app, is displayed:
Step 9:
Click:
After the loading bar has completed, a summary page about the app is displayed:
Step 10:
Do the following:
a. Leave Enable role restrictions? and Enable group restrictions? set to disabled (unticked), unless you need to limit which Zendesk user should have access to the app.
If necessary, you can return to this page later by clicking:
on the enabled app and then selecting Change settings.
b. Scroll down and click:
The installed app should now appear under Enabled apps and it should now be available in the toolbar on the top right:
Step 11:
Still on the Admin page, scroll down to CHANNELS and click Talk.
Step 12:
Disable (untick) Enable Talk and then click Save.
Now when an agent clicks a user’s phone number to call, only Contact will make the call, rather than also attempting to call with Zendesk.
Parent topic: Zendesk Integration