Importing or exporting a call flow

An administrator can create a JavaScript Object Notation (JSON) text file that defines the call flow for a service and then upload it to the system via the Contact web interface.

Call flows can also be exported as JSON files, which can then be modified using an appropriate text editor.

Import a call flow #

1. In the menu bar click Call Handling > Call Flows
2. Click Import
3. Select the appropriate JSON file
4. The flow will be imported

Export a call flow #

1. In the menu bar click Call Handling > Call Flows to see a list of available call flows
2. Select the relevant call flow
3. Click Export
4. The flow will be exported