The Horizon Contact infrastructure is migrating into cloud infrastructure operated by AWS.
AWS migration guide
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Call Data Reports
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Agent Report
IVR Report
Call Classifications Report
Call Transfers Report
Queue Transfers Report
Voicemail Report
Callers Report
Call Flow Report
Calls Report
External Destination Report
Scheduled Calls Report
Unreturned Missed Calls Report
Dropped Calls Report
Generate a Queue Abandoned Calls Report
Generate a Queue Service Level Report
Call Trace Reports
Status Data Reports
Working Hours Report
Break Reasons Report
Diagnostic Reports
Activity Audit Report
Status Change Report
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Email Agent Report
Email Queue Report
Email Flow Report
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Inbound Emails Report
Outbound Email Agent Report
Outbound Email Template Report
Outbound Email Recipient Report
Webchat Data Reports
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Webchat Flow Report
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Outbound SMS Data Reports
Recipient Report
Outbound SMS Agent Report
Outbound SMS Template Report
Safe-Pay Data Reports
Contact Safe-Pay Payments Report
Contact Safe-Pay Agent Report
