Contact supports the following audio files:
Callback Slots Audio #
| Filename | Audio |
| SYSTEM_ANNOUNCEMENT_CALLBACK_ASK_NUMBER.wav | If you would like to get a callback on a specific number, please enter it followed by hash. |
| SYSTEM_ANNOUNCEMENT_CALLBACK_IS_CONFIRMED_GOOD_BYE.wav | Thank you. Your callback is confirmed. Goodbye. |
| SYSTEM_ANNOUNCEMENT_CALLBACK_NO_SLOTS.wav | No slots are available. |
| SYSTEM_ANNOUNCEMENT_CALLBACK_PLAY_NEXT.wav | To select next available callback slot… |
| SYSTEM_ANNOUNCEMENT_CALLBACK_REQUEST_PHONE_NUMBER.wav | Please enter the telephone number that you would like to be called back on followed by hash. |
| SYSTEM_ANNOUNCEMENT_CALLBACK_SELECT_CONTACT.wav | If you would like to be called back on this number press 1. If you would like to use another number press 2. |
| SYSTEM_ANNOUNCEMENT_CALLBACK_SLOT.wav | Callback slot |
| SYSTEM_ANNOUNCEMENT_CALLBACK_SLOT_FULL.wav | Your selected slot time is full. Please select another slot time. |
| SYSTEM_ANNOUNCEMENT_CALLBACK_SLOT_OFFER.wav | Press 0 to accept, 2 if you prefer another time, or 3 to return to the call queue. |
| SYSTEM_ANNOUNCEMENT_CALLBACK_TO_REPEAT.wav | To repeat callback slots… |
| SYSTEM_ANNOUNCEMENT_CALLBACK_WE_CAN_CALL_YOU_BACK.wav | We can call you back. |
| SYSTEM_ANNOUNCEMENT_CALLBACK_WE_WILL_CALL_YOU_BACK.wav | Thank you, we will call you back. |
| SYSTEM_ANNOUNCEMENT_NUMBER_IS_BLACKLISTED.wav | The number you have entered is blacklisted. |
| SYSTEM_ANNOUNCEMENT_REQUEST_PHONE_NUMBER.wav | Please enter your phone number followed by hash. |
| SYSTEM_ANNOUNCEMENT_SELECTED_CALLBACK_SLOT.wav | Your selected callback slot is… |
Days of the Week Audio #
| Filename | Audio |
| SYSTEM_ANNOUNCEMENT_MONDAY.wav | Monday |
| SYSTEM_ANNOUNCEMENT_TUESDAY.wav | Tuesday |
| SYSTEM_ANNOUNCEMENT_WEDNESDAY.wav | Wednesday |
| SYSTEM_ANNOUNCEMENT_THURSDAY.wav | Thursday |
| SYSTEM_ANNOUNCEMENT_FRIDAY.wav | Friday |
| SYSTEM_ANNOUNCEMENT_SATURDAY.wav | Saturday |
| SYSTEM_ANNOUNCEMENT_SUNDAY.wav | Sunday |
| SYSTEM_ANNOUNCEMENT_TODAY.wav | Today |
| SYSTEM_ANNOUNCEMENT_TOMORROW.wav | Tomorrow |
Position Audio #
| Filename | Audio |
| SYSTEM_ANNOUNCEMENT_POSITION_PRE_POSITION.wav | Queue position is… |
| SYSTEM_ANNOUNCEMENT_POSITION_ONE.wav | One |
| SYSTEM_ANNOUNCEMENT_POSITION_TWO.wav | Two |
| SYSTEM_ANNOUNCEMENT_POSITION_THREE.wav | Three |
| SYSTEM_ANNOUNCEMENT_POSITION_FOUR.wav | Four |
| SYSTEM_ANNOUNCEMENT_POSITION_FIVE.wav | Five |
| SYSTEM_ANNOUNCEMENT_POSITION_SIX.wav | Six |
| SYSTEM_ANNOUNCEMENT_POSITION_SEVEN.wav | Seven |
| SYSTEM_ANNOUNCEMENT_POSITION_EIGHT.wav | Eight |
| SYSTEM_ANNOUNCEMENT_POSITION_NINE.wav | Nine |
| SYSTEM_ANNOUNCEMENT_POSITION_TEN.wav | Ten |
| SYSTEM_ANNOUNCEMENT_POSITION_ELEVEN.wav | Eleven |
| SYSTEM_ANNOUNCEMENT_POSITION_TWELVE.wav | Twelve |
| SYSTEM_ANNOUNCEMENT_POSITION_THIRTEEN.wav | Thirteen |
| SYSTEM_ANNOUNCEMENT_POSITION_FOURTEEN.wav | Fourteen |
| SYSTEM_ANNOUNCEMENT_POSITION_FIFTEEN.wav | Fifteen |
| SYSTEM_ANNOUNCEMENT_POSITION_SIXTEEN.wav | Sixteen |
| SYSTEM_ANNOUNCEMENT_POSITION_SEVENTEEN.wav | Seventeen |
| SYSTEM_ANNOUNCEMENT_POSITION_EIGHTEEN.wav | Eighteen |
| SYSTEM_ANNOUNCEMENT_POSITION_NINETEEN.wav | Nineteen |
| SYSTEM_ANNOUNCEMENT_POSITION_TWENTY.wav | Twenty |
| SYSTEM_ANNOUNCEMENT_POSITION_TWENTY_ONE.wav | Twenty-one |
| SYSTEM_ANNOUNCEMENT_POSITION_TWENTY_TWO.wav | Twenty-two |
| SYSTEM_ANNOUNCEMENT_POSITION_TWENTY_THREE.wav | Twenty-three |
| SYSTEM_ANNOUNCEMENT_POSITION_TWENTY_FOUR.wav | Twenty-four |
| SYSTEM_ANNOUNCEMENT_POSITION_TWENTY_FIVE.wav | Twenty-five |
| SYSTEM_ANNOUNCEMENT_POSITION_TWENTY_SIX.wav | Twenty-six |
| SYSTEM_ANNOUNCEMENT_POSITION_TWENTY_SEVEN.wav | Twenty-seven |
| SYSTEM_ANNOUNCEMENT_POSITION_TWENTY_EIGHT.wav | Twenty-eight |
| SYSTEM_ANNOUNCEMENT_POSITION_TWENTY_NINE.wav | Twenty-nine |
| SYSTEM_ANNOUNCEMENT_POSITION_THIRTY.wav | Thirty |
| SYSTEM_ANNOUNCEMENT_POSITION_THIRTY_ONE.wav | Thirty-one |
| SYSTEM_ANNOUNCEMENT_POSITION_THIRTY_TWO.wav | Thirty-two |
| SYSTEM_ANNOUNCEMENT_POSITION_THIRTY_THREE.wav | Thirty-three |
| SYSTEM_ANNOUNCEMENT_POSITION_THIRTY_FOUR.wav | Thirty-four |
| SYSTEM_ANNOUNCEMENT_POSITION_THIRTY_FIVE.wav | Thirty-five |
| SYSTEM_ANNOUNCEMENT_POSITION_THIRTY_SIX.wav | Thirty-six |
| SYSTEM_ANNOUNCEMENT_POSITION_THIRTY_SEVEN.wav | Thirty-seven |
| SYSTEM_ANNOUNCEMENT_POSITION_THIRTY_EIGHT.wav | Thirty-eight |
| SYSTEM_ANNOUNCEMENT_POSITION_THIRTY_NINE.wav | Thirty-nine |
| SYSTEM_ANNOUNCEMENT_POSITION_FORTY.wav | Forty |
| SYSTEM_ANNOUNCEMENT_POSITION_FORTY_ONE.wav | Forty-one |
| SYSTEM_ANNOUNCEMENT_POSITION_FORTY_TWO.wav | Forty-two |
| SYSTEM_ANNOUNCEMENT_POSITION_FORTY_THREE.wav | Forty-three |
| SYSTEM_ANNOUNCEMENT_POSITION_FORTY_FOUR.wav | Forty-four |
| SYSTEM_ANNOUNCEMENT_POSITION_FORTY_FIVE.wav | Forty-five |
| SYSTEM_ANNOUNCEMENT_POSITION_FORTY_SIX.wav | Forty-six |
| SYSTEM_ANNOUNCEMENT_POSITION_FORTY_SEVEN.wav | Forty-seven |
| SYSTEM_ANNOUNCEMENT_POSITION_FORTY_EIGHT.wav | Forty-eight |
| SYSTEM_ANNOUNCEMENT_POSITION_FORTY_NINE.wav | Forty-nine |
| SYSTEM_ANNOUNCEMENT_POSITION_FIFTY.wav | Fifty |
| SYSTEM_ANNOUNCEMENT_POSITION_FIFTY_ONE.wav | Fifty-one |
| SYSTEM_ANNOUNCEMENT_POSITION_FIFTY_TWO.wav | Fifty-two |
| SYSTEM_ANNOUNCEMENT_POSITION_FIFTY_THREE.wav | Fifty-three |
| SYSTEM_ANNOUNCEMENT_POSITION_FIFTY_FOUR.wav | Fifty-four |
| SYSTEM_ANNOUNCEMENT_POSITION_FIFTY_FIVE.wav | Fifty-five |
| SYSTEM_ANNOUNCEMENT_POSITION_FIFTY_SIX.wav | Fifty-six |
| SYSTEM_ANNOUNCEMENT_POSITION_FIFTY_SEVEN.wav | Fifty-seven |
| SYSTEM_ANNOUNCEMENT_POSITION_FIFTY_EIGHT.wav | Fifty-eight |
| SYSTEM_ANNOUNCEMENT_POSITION_FIFTY_NINE.wav | Fifty-nine |
| SYSTEM_ANNOUNCEMENT_POSITION_SIXTY.wav | Sixty |
Survey Audio #
| Filename | Audio |
| SYSTEM_ANNOUNCEMENT_SURVEY_ANSWER_SCHEME_DEFAULT.wav | Rate from 1 to 5, where 5 is best. |
| SYSTEM_ANNOUNCEMENT_SURVEY_ANSWER_SCHEME_GERMAN.wav | Rate from 1 to 6, where 6 is best. |
| SYSTEM_ANNOUNCEMENT_SURVEY_ANSWER_SCHEME_NPS.wav | Rate from 0 to 10, where 0 to 6 are detractors, 7 to 8 are passives, and 9 to 10 are promoters. |
| SYSTEM_ANNOUNCEMENT_SURVEY_ANSWER_SCHEME_YESORNO.wav | Answer “1” for “Yes” and “9” for “No”. |
| SYSTEM_ANNOUNCEMENT_SURVEY_INVALID_ANSWER.wav | Your answer is invalid. |
| SYSTEM_ANNOUNCEMENT_SURVEY_START.wav | Please answer survey questions. |
| SYSTEM_ANNOUNCEMENT_SURVEY_THANKS_AFTER_SURVEY.wav | Thanks for the survey. |
| SYSTEM_ANNOUNCEMENT_SURVEY_TIMED_OUT.wav | We have not received your response. |
System Audio #
| Filename | Audio |
| SYSTEM_ANNOUNCEMENT_ZERO.wav | Zero |
| SYSTEM_ANNOUNCEMENT_ONE.wav | One |
| SYSTEM_ANNOUNCEMENT_TWO.wav | Two |
| SYSTEM_ANNOUNCEMENT_THREE.wav | Three |
| SYSTEM_ANNOUNCEMENT_FOUR.wav | Four |
| SYSTEM_ANNOUNCEMENT_FIVE.wav | Five |
| SYSTEM_ANNOUNCEMENT_SIX.wav | Six |
| SYSTEM_ANNOUNCEMENT_SEVEN.wav | Seven |
| SYSTEM_ANNOUNCEMENT_EIGHT.wav | Eight |
| SYSTEM_ANNOUNCEMENT_NINE.wav | Nine |
| SYSTEM_ANNOUNCEMENT_TEN.wav | Ten |
| SYSTEM_ANNOUNCEMENT_ELEVEN.wav | Eleven |
| SYSTEM_ANNOUNCEMENT_TWELVE.wav | Twelve |
| SYSTEM_ANNOUNCEMENT_THIRTEEN.wav | Thirteen |
| SYSTEM_ANNOUNCEMENT_FOURTEEN.wav | Fourteen |
| SYSTEM_ANNOUNCEMENT_FIFTEEN.wav | Fifteen |
| SYSTEM_ANNOUNCEMENT_SIXTEEN.wav | Sixteen |
| SYSTEM_ANNOUNCEMENT_SEVENTEEN.wav | Seventeen |
| SYSTEM_ANNOUNCEMENT_EIGHTEEN.wav | Eighteen |
| SYSTEM_ANNOUNCEMENT_NINETEEN.wav | Nineteen |
| SYSTEM_ANNOUNCEMENT_TWENTY.wav | Twenty |
| SYSTEM_ANNOUNCEMENT_TWENTY_ONE.wav | Twenty-one |
| SYSTEM_ANNOUNCEMENT_TWENTY_TWO.wav | Twenty-two |
| SYSTEM_ANNOUNCEMENT_TWENTY_THREE.wav | Twenty-three |
| SYSTEM_ANNOUNCEMENT_TWENTY_FOUR.wav | Twenty-four |
| SYSTEM_ANNOUNCEMENT_TWENTY_FIVE.wav | Twenty-five |
| SYSTEM_ANNOUNCEMENT_TWENTY_SIX.wav | Twenty-six |
| SYSTEM_ANNOUNCEMENT_TWENTY_SEVEN.wav | Twenty-seven |
| SYSTEM_ANNOUNCEMENT_TWENTY_EIGHT.wav | Twenty-eight |
| SYSTEM_ANNOUNCEMENT_TWENTY_NINE.wav | Twenty-nine |
| SYSTEM_ANNOUNCEMENT_THIRTY.wav | Thirty |
| SYSTEM_ANNOUNCEMENT_THIRTY_ONE.wav | Thirty-one |
| SYSTEM_ANNOUNCEMENT_THIRTY_TWO.wav | Thirty-two |
| SYSTEM_ANNOUNCEMENT_THIRTY_THREE.wav | Thirty-three |
| SYSTEM_ANNOUNCEMENT_THIRTY_FOUR.wav | Thirty-four |
| SYSTEM_ANNOUNCEMENT_THIRTY_FIVE.wav | Thirty-five |
| SYSTEM_ANNOUNCEMENT_THIRTY_SIX.wav | Thirty-six |
| SYSTEM_ANNOUNCEMENT_THIRTY_SEVEN.wav | Thirty-seven |
| SYSTEM_ANNOUNCEMENT_THIRTY_EIGHT.wav | Thirty-eight |
| SYSTEM_ANNOUNCEMENT_THIRTY_NINE.wav | Thirty-nine |
| SYSTEM_ANNOUNCEMENT_FORTY.wav | Forty |
| SYSTEM_ANNOUNCEMENT_FORTY_ONE.wav | Forty-one |
| SYSTEM_ANNOUNCEMENT_FORTY_TWO.wav | Forty-two |
| SYSTEM_ANNOUNCEMENT_FORTY_THREE.wav | Forty-three |
| SYSTEM_ANNOUNCEMENT_FORTY_FOUR.wav | Forty-four |
| SYSTEM_ANNOUNCEMENT_FORTY_FIVE.wav | Forty-five |
| SYSTEM_ANNOUNCEMENT_FORTY_SIX.wav | Forty-six |
| SYSTEM_ANNOUNCEMENT_FORTY_SEVEN.wav | Forty-seven |
| SYSTEM_ANNOUNCEMENT_FORTY_EIGHT.wav | Forty-eight |
| SYSTEM_ANNOUNCEMENT_FORTY_NINE.wav | Forty-nine |
| SYSTEM_ANNOUNCEMENT_FIFTY.wav | Fifty |
| SYSTEM_ANNOUNCEMENT_FIFTY_ONE.wav | Fifty-one |
| SYSTEM_ANNOUNCEMENT_FIFTY_TWO.wav | Fifty-two |
| SYSTEM_ANNOUNCEMENT_FIFTY_THREE.wav | Fifty-three |
| SYSTEM_ANNOUNCEMENT_FIFTY_FOUR.wav | Fifty-four |
| SYSTEM_ANNOUNCEMENT_FIFTY_FIVE.wav | Fifty-five |
| SYSTEM_ANNOUNCEMENT_FIFTY_SIX.wav | Fifty-six |
| SYSTEM_ANNOUNCEMENT_FIFTY_SEVEN.wav | Fifty-seven |
| SYSTEM_ANNOUNCEMENT_FIFTY_EIGHT.wav | Fifty-eight |
| SYSTEM_ANNOUNCEMENT_FIFTY_NINE.wav | Fifty-nine |
| SYSTEM_ANNOUNCEMENT_SIXTY.wav | Sixty |
Time and General Audio #
| Filename | Audio |
| SYSTEM_ANNOUNCEMENT_FOR.wav | For |
| SYSTEM_ANNOUNCEMENT_HASH.wav | Hash |
| SYSTEM_ANNOUNCEMENT_HOUR_MIN_SEPARATOR.wav | |
| SYSTEM_ANNOUNCEMENT_MAX_LIMIT_REACHED.wav | You have reached your maximum limit. |
| SYSTEM_ANNOUNCEMENT_MINUTE.wav | Minute |
| SYSTEM_ANNOUNCEMENT_MINUTES.wav | Minutes |
| SYSTEM_ANNOUNCEMENT_NEXT.wav | Next |
| SYSTEM_ANNOUNCEMENT_ON.wav | On |
| SYSTEM_ANNOUNCEMENT_PRE_ESTIMATE_TIME.wav | Total queue estimated time is… |
| SYSTEM_ANNOUNCEMENT_PRESS.wav | Press |
| SYSTEM_ANNOUNCEMENT_RESPONSE_NOT_RECEIVED.wav | We have not received your response. |
| SYSTEM_ANNOUNCEMENT_SECOND.wav | Second |
| SYSTEM_ANNOUNCEMENT_SECONDS.wav | Seconds |
| SYSTEM_ANNOUNCEMENT_STAR.wav | Star |
| SYSTEM_ANNOUNCEMENT_THANK_YOU.wav | Thankyou |
| SYSTEM_ANNOUNCEMENT_TO_SELECT.wav | To select… |