Managing Reporting Destinations

For help adding new Offline Reporting Destinations please refer to Adding Offline Reporting Destinations.

View the status of an Offline Reporting Destination #

1. Navigate to System > Offline Reporting
2. Select the appropriate reporting destination in the list
3. Click Status

The destination status will display in the dialog. This will take a minute to collect all of its data before displaying the status. While it is loading, “Upload in progress” is displayed. Once it has loaded, it will show the destination and the current status of its connections.

Possible statuses: #

• Up
• Lagging channels – It is in catchup mode and will return to a status of “Up” when the catchup has completed.
• Remote end failure – The Contact has tried to deliver an event to the configured URL address for the reporting destination, but that destination has not accepted the event packet. The contents of the failed event packet are also shown. This may help you to determinine why the transmission has failed. To bypass sending this failed event packet and continue with the next packet to be sent, click Skip. However, if an event packet is skipped, its contents may never be delivered to the offline reporting destination.
• Offline
• Unknown

Delete an Offline Reporting Destination #

1. Navigate to System > Offline Reporting
2. Select the appropriate reporting destination in the list
3. Click Delete
4. Click Delete to confirm

The destination will be deleted.