Managing audio files

When managing Audio Files administrators can:

• Upload their own greetings and menus to the system
• Use the text-to-speech feature to generate audio, specifying parameters such as language, pitch and tempo
• Download an audio file
• Modify the settings for an audio file or replace an audio file
• Delete an audio file

Note: To get help adding new audio files please refer to Uploading Audio Files.

Modify the settings for an audio file: #

Administrators can modify the settings for audio files already added to the system. Any changes to audio files are recorded in the audit log.

1. In the menu bar click Call Handling > Audio Files to see a list of uploaded audio
2. Select the relevant audio file
3. Update the name and description as required
4. To replace an audio file:
   • Click Upload File
   • Locate the relevant file and open it
5. Click Save Changes
6. The audio file will be updated

Download an audio file: #

Administrators can download .WAV files for audio announcements already added to the system.

1. In the menu bar click Call Handling > Audio Files to see a list of uploaded audio
2. Select the relevant audio file
3. Click Download File
4. The file will be downloaded

Delete an audio file: #

Administrators at all system-login levels can delete audio announcements that have already been added to the system.Note: You can only delete audio files that you own and that are not in use.

1. In the menu bar click Call Handling > Audio Files to see a list of uploaded audio
2. Select the relevant audio file
3. Click Delete
4. Confirm Yes to confirm
5. The audio file will be deleted

Note: Multiple announcements and music can also be sequenced in a play book. To learn more check out Managing play books.

Definitions #

• Name: The name of the audio file.
• Description: A brief description of the audio file.
• Text-To-Speech: Indicates whether or not text-to-speech can be used to generate the audio.
• Language: The language used for generating this audio file: either English, German or Spanish.
• Voice: The type of voice: either Female or Male.
• Pitch: (MaryTTS only.) The degree of highness or lowness of the voice used for the announcement, in relation to “normal” speech. The range is -100% to +100%. A positive value denotes a higher pitch, whereas a negative value denotes a lower pitch.
• Tempo: The speaking rate of the voice used for the announcement, in relation to “normal” speech. The range is -100% to +100%. A positive value denotes a faster rate, whereas a negative value denotes a slower rate.
• Text to convert to audio; The text that you want converted to audio (up to 100 characters).