The installation file will be made available by your service provider. You will need to install ConConnect on the PC of every user who needs access to the app.
Install ConConnect #
- Locate the install zip file and initiate the download by clicking the ConConnect icon
- If there are multiple accounts on your computer, select Just Me and then click Next
- You can then install the application
- When the installation is complete, click Close
Once the application is installed, a shortcut appears on the desktop:
Click on this to open the ConConnect app and then log into the app.
Set as the default application to handle calls #
On Windows devices ConConnect can be set as a default protocol. Once this is set, if a user is on a website and selects a callable phone number, the system automatically uses ConConnect and Contact to initiate the outdial.
- Go to the Windows icon and in the search bar enter Default apps
- Select Choose default applications by protocol
- Scroll down and select the option on the left: URL:Tel Protocol. Ensure that ConConnect is the default app for this
- If it is not, click Choose a default and then select ConConnect