Queues
- Configuring opt in/out options for caller recording
- Call queue introduction
- Create a call queue
- Managing call queues
- Assigning agent groups to a call queue
- Configuring agent outbound dialling
- Configuring wrapup settings
- Adding queue audio
- Managing in-queue audio
- Defining when in-queue announcements are played
- Customising agent call recording buttons
- Configuring call recording for queues
- Defining call-queue KPIs
- Configuring advanced settings for a call queue
- Configuring callbacks for a queue
- Configuring callback slots for a queue