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Calls Management
Calls Management
Call data reports
Scheduling a call
Simultaneous ringing overview
Call Flows
What is a routing flow?
Importing or exporting a call flow
Managing call flows
Editing, deleting or copying a call flow
Service Numbers
Managing service numbers
Update an existing service number
Update a service numbers call flow or user-configurable parameters
Campaigns
How do campaigns work?
Create an outbound campaign
Managing outbound campaigns
Importing lists of campaign numbers
Managing campaign numbers
Viewing campaign progress
Queues
Configuring opt in/out options for caller recording
Call queue introduction
Create a call queue
Managing call queues
Assigning agent groups to a call queue
Configuring agent outbound dialling
Configuring wrapup settings
Adding queue audio
Managing in-queue audio
Defining when in-queue announcements are played
Customising agent call recording buttons
Configuring call recording for queues
Defining call-queue KPIs
Configuring advanced settings for a call queue
Configuring callbacks for a queue
Configuring callback slots for a queue
Playbooks
Managing play books
Audio Files
Managing audio files
Uploading Audio Files
Adding audio announcements
System audio files
Text-to-speech overview
Generate text-to-speech audio
Area Codes
Create an area-code group
Managing an area-code group
Importing and exporting area-code numbers
Number Lists
Managing number lists
Importing number lists
Global Variables
Managing global variables
Surveys
How after-call surveys are handled
Managing after-call surveys
Configuring survey parameters
Call Slots
What are call slots?
Managing call slots
What are callbacks?
Callback slot announcements
