Create a holiday list

A holiday list is a list of dates when the business may be closed or operate different hours such as bank holidays. These lists are often then used within time ranges to allow calls to be handled differently on days with different operating hours.

Administrators at all system-login levels can add their own holiday lists. They can also copy existing lists and make changes or delete lists that they are the owner of. See Manage Holiday Lists.

Click play to watch a video overview on creating a holiday list and using it within a time range.

Create a holiday list #

1. Click Staff > Holiday Lists on the menu bar. A list of the holiday schedules that have already been defined is displayed.
2. Click Add and the New Holiday List page is displayed.
3. (Mandatory) Enter the name of the holiday list
4. Enter a brief description of the holiday list
5. To include existing holiday lists in this holiday list, select the appropriate list(s) from the Holiday Lists dropdown list
6. To include single holiday dates in this holiday list, under Holiday List, click Add
   • Enter the name of the holiday (up to 100 characters). Any unicode characters are allowed, including whitespace and accented letters.
   • Click in the Date box and select a date from the calendar.
   • Click Add. The date is added to the holiday list.
   • Repeat these steps for every date that you want to add to the holiday list
7. When all dates are added click Add at the bottom of the page
8. The holiday list will be created

Note: Once a holiday list has been created it can be used within a time range. See Managing time ranges.

Definitions #

• Name: The name of the holiday list (up to 100 characters).
  • The name must be unique within your organisation.
• Description: A brief description of the holiday list (up to 250 characters).
• Holiday Lists: The name of each holiday list that has already been configured.
• Holiday List: The name and date of each holiday that is included in this holiday list.

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