Adding queue audio

When configuring queues administrators may be required to upload additional audio such as announcements or queue music.

Where it’s possible to upload audio administrators will see a plus icon.

Upload an audio file or play book #

Audio can be added either as an individual audio file or as a play book comprising several audio files.

1. In the menu bar click Call Handling > Queues to see a list of available queues
2. Select (or add) the relevant call queue
3. Where appropriate click the (+) plus icon next to the relevant announcement or audio
4. Select the audio type either:
   • Audio file – one announcement or piece of music
   • Play book – multiple audio files

Upload an audio file: #

1. Enter the Name of the audio file (up to 100 characters)
   • The name must be unique within your organisation.
2. Enter a brief Description for the audio file (up to 250 characters) if required
3. Enable Text-To-Speed or click Upload File
   • You can upload audio files as MP3, WAV, MP4 or OGG
   • See our Text-to-Speech article for help using this feature
4. Click Add
5. The audio will be created/uploaded

For more help please refer to Managing audio files.

Upload a play book #

1. Enter the Name of the audio file (up to 100 characters)
   • The name must be unique within your organisation.
2. Enter a brief Description for the audio file (up to 250 characters) if required
3. Tick Interruptible by telephone keypresses to specify that the playbook may be interrupted by someone pressing a key on their device. Otherwise, leave it unticked.
4. Click Add File
5. Select the audio file to be played from the dropdown
   • You can also specify whether this file can be interrupted by ticking or unticking the Interruptible checkbox
   • Listen to the selected file by clicking the play button
6. Add more audio files to the playbook in the same way
   • To change the order in which audio files are played, use the arrow keys to move files up or down the list
7. Click Add
8. The play book will be uploaded

For more help please refer to Managing play books.

Note: You cannot add an empty playbook.