This procedure describes how to place the nodes in the call flow.
Procedure #
- To display the Node Types pane, which shows the node types that are available for use in this call flow, left click anywhere on the call flow background.
- Drag an Inbound Call node onto the call flow background.
- Drag a Check Option node onto the call flow background.
- Drag a Play Announcement node onto the call flow background.
- Drag a DTMF Menu node onto the call flow background.
- Drag a Join Queue node onto the call flow background.
- Drag another Join Queue node onto the call flow background.
- Drag a Connected To Agent node onto the call flow background.
- Drag an End Call node onto the call flow background.
Figure 1. Adding nodes to the call flow